6 books on Conversational AI [PDF]

Updated: April 24, 2024

Books on Conversational AI are essential resources for startups engaged in the development of conversational AI solutions. These texts delve into the intricacies of natural language understanding, dialogue management, and voice recognition technologies, offering in-depth knowledge about the complexities of human-computer interactions. Conversational AI books not only cover fundamental principles but also explore advanced topics, such as sentiment analysis, emotion recognition, and multilingual communication, providing startups with a solid foundation to create sophisticated chatbots, virtual assistants, and other conversational agents.

1. Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots
2022 by Michael McTear



This comprehensive book offers an in-depth exploration of Conversational AI, delving into the evolution of interacting with computers through voice or text, a concept that has recently transformed into reality with the advent of digital personal assistants, smart speakers, and chatbots. Powered by advancements in AI, particularly in deep learning, and facilitated by abundant computing resources and vast data repositories, a new generation of dialogue systems and conversational interfaces has emerged. Current Conversational AI research primarily centers on the application of machine learning and data-driven statistical approaches for dialogue system development. However, the book emphasizes the importance of recognizing past achievements in dialogue technology and their potential relevance to current research and development endeavors. It reviews three primary approaches to dialogue system creation: rule-based systems crafted through established best practices, data-driven statistical systems rooted in machine learning, and neural dialogue systems based on end-to-end learning. The book also delves into the assessment of dialogue system performance and usability, exploring various evaluation metrics and frameworks. Lastly, it addresses future research challenges, encompassing topics such as multimodality in dialogue systems, visual dialogue, efficient dialogue model learning with limited data, leveraging knowledge graphs, handling discourse and dialogue phenomena, hybrid approaches to dialogue system development, dialogue with social robots and within the Internet of Things, and the social and ethical dimensions of Conversational AI.
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2. Conversational AI: Chatbots that Work
2021 by Andrew Freed



"Conversational AI: Chatbots that Work" offers valuable insights into crafting AI-powered voice and text agents tailored for customer support and diverse conversational functions. This engaging and informative guide seamlessly integrates design principles with practical methodologies for constructing and refining AI systems. Inside its pages, you'll gain expertise in sourcing training data, evaluating performance, and crafting human-like dialogues. Progressing from the development of basic chatbots, you'll ultimately master the art of designing voice assistants capable of handling entire call center operations.
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3. ChatGPT Millionaire Mindset: Transforming Your Wealth with Conversational AI: Transform Your Wealth with AI and the Millionaire Mindset!
2021 by Shu Chen Hou



"ChatGPT Millionaire Mindset: Transforming Your Wealth with Conversational AI" represents a pioneering work that seamlessly blends the transformative potential of mindset development with cutting-edge AI technology, aiming to redefine your approach to wealth accumulation. Within these pages, we delve deeply into the fundamental tenets of the millionaire mindset and its profound influence on your financial trajectory. Gain insights into the art of setting clear objectives, embracing challenges, making calculated leaps, nurturing a positive outlook, and cultivating a focus on long-term wealth cultivation. Uncover the mindset attributes common among successful individuals and acquire valuable strategies to integrate these traits into your own life. But this book goes beyond mindset alone. It introduces you to the realm of conversational AI, a revolutionary technology poised to elevate your journey of wealth transformation to new heights. Explore the extensive applications of conversational AI in areas such as personal finance management, investment guidance, entrepreneurial mentorship, and mindset coaching, unlocking a world of possibilities for your financial empowerment.
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4. Conversational AI with Rasa: Build, test, and deploy AI-powered, enterprise-grade virtual assistants and chatbots
2021 by Xiaoquan Kong, Guan Wang, Alan Nichol



"Conversational AI with Rasa: Create, Test, and Deploy AI-Powered, Enterprise-Grade Virtual Assistants and Chatbots" introduces developers to the Rasa framework, empowering them to swiftly construct robust chatbots utilizing cutting-edge natural language processing (NLP) and machine learning technologies, all within an open-source environment. The book initiates by unraveling the core components of Rasa - Rasa NLU (natural language understanding) and Rasa Core, and subsequently guides you through the process of constructing, configuring, training, and deploying diverse chatbots from the ground up, leveraging the Rasa ecosystem. As you progress, you'll harness form-based dialogue management, implement response selectors for casual conversations and FAQ-style interactions, employ knowledge base actions for dynamic queries, and explore a multitude of advanced techniques. Additionally, you'll gain insights into customizing the Rasa framework, harness conversation-driven development methodologies and tools to craft chatbots, assess the full spectrum of your bot's capabilities, and seamlessly rectify any errors through interactive learning.
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5. The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud
2021 by Lee Boonstra



"The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Constructing Advanced Enterprise Chatbots, Voice Interfaces, and Telephony Agents on Google Cloud" offers a comprehensive resource for initiating your journey into conversational AI with Google and demonstrates how enterprise users can effectively leverage Dialogflow within the Google Cloud ecosystem. This guide encompasses fundamental principles, from Dialogflow essentials to deploying chatbots across web and social media platforms, and constructing voice agents. It goes beyond the basics, providing invaluable insights into advanced techniques, including intents, entities, and context management. Furthermore, the book explores creating multilingual chatbots, orchestrating sub chatbots within a larger conversational framework, utilizing virtual agent analytics with popular tools like BigQuery or Chatbase, and crafting voice bots. It culminates with coverage of advanced use cases, such as developing fulfillment capabilities, custom integrations, security measures for chatbots, and creating personalized voice platforms using the Dialogflow SDK and other Google Cloud machine learning APIs. By the end of this book, you will possess the expertise to craft cross-channel enterprise bots seamlessly, harnessing the power of Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase.
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6. Microsoft Conversational AI Platform for Developers: End-to-End Chatbot Development from Planning to Deployment
2021 by Stephan Bisser



"Microsoft Conversational AI Platform for Developers: Comprehensive Chatbot Development from Concept to Deployment" is an invaluable resource designed for developers and proficient users looking to embark on chatbot creation. Assuming a foundational knowledge of coding principles (in .NET or JavaScript) for contemporary web applications, this book serves as a comprehensive guide that will enable you to optimize efficiency and cost-effectiveness by integrating chatbots into your enterprise strategy. The step-by-step approach covers every facet of development, encompassing collaborative efforts in crafting a chatbot from inception to the initial prototype phase, and subsequently extending to deployment and evaluation stages. It equips you with the skills to seamlessly translate business requirements into actionable IT and engineering specifications. Furthermore, you'll gain a deep understanding of Bot Framework Composer, a tool enabling power users to initiate chatbot construction and then collaborate with the development team to enhance its capabilities through code. The book also underscores the importance of effectively distributing implementation tasks and workloads between power users employing low-code or no-code methods and developers tasked with expanding the chatbot's functionality.
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