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Top 10 Startups developing AI for Call Centers
Updated: April 24, 2024 |
Startups developing AI for call centers use natural language processing, speech recognition and sentiment analysis to develop intelligent virtual agents, chatbots, and voice assistants that can handle customer inquiries, provide personalized support, and automate routine tasks, improving call center efficiency, reducing wait times, and enhancing overall customer experience.
1
Country: India | Funding: $620.9M
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
2
Country: USA | Funding: $151M
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
3
Country: USA | Funding: $113M
Replicant is a contact center automation software that helps companies automate their most common customer service requests. Replicant uses AI to provide agents with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
Replicant is a contact center automation software that helps companies automate their most common customer service requests. Replicant uses AI to provide agents with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
4
Country: Germany | Funding: $92M
Parloa is a Conversational AI platform for automating omnichannel customer service in phone bots or chatbots.
Parloa is a Conversational AI platform for automating omnichannel customer service in phone bots or chatbots.
5
Country: USA | Funding: $73.2M
Saas Labs develops AI-based call quality monitoring platform
Saas Labs develops AI-based call quality monitoring platform
6
Country: UK | Funding: $70M
Poly AI develops a machine learning platform for conversational artificial intelligence.
Poly AI develops a machine learning platform for conversational artificial intelligence.
7
Country: Germany | Funding: $69M
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
8
Country: Ukraine | Funding: $60.7M
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need.
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need.
9
Country: USA | Funding: $55M
Balto is an AI technology for real-time call guidance and coaching for contact center agents.
Balto is an AI technology for real-time call guidance and coaching for contact center agents.
10
Country: USA | Funding: $51.4M
Infinitus is a startup company that develops voice robotic process automation tools for the health care industry. Infinitus uses “voice RPA” to become the machine-generated voice that makes calls from, say, healthcare providers or pharmacies to insurance companies
Infinitus is a startup company that develops voice robotic process automation tools for the health care industry. Infinitus uses “voice RPA” to become the machine-generated voice that makes calls from, say, healthcare providers or pharmacies to insurance companies
11
Country: USA | Funding: $46.5M
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
12
Country: USA | Funding: $35M
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
13
Country: India | Funding: $28.1M
Skit enables enterprises to automate their contact centre operations using Voice AI.
Skit enables enterprises to automate their contact centre operations using Voice AI.
14
Country: USA | Funding: $19.1M
Loris provides a one-click intelligence layer for digital companies providing support for customer service conversations in real-time. At the heart of the software is an AI-based solution delivering de-escalation techniques and language suggest features that guide customer service agents through the most challenging conversations.
Loris provides a one-click intelligence layer for digital companies providing support for customer service conversations in real-time. At the heart of the software is an AI-based solution delivering de-escalation techniques and language suggest features that guide customer service agents through the most challenging conversations.
15
Country: USA | Funding: $15M
Zenarate AI Coach develops confident top-performing agents through voice, screen, and chat Simulation Training.
Zenarate AI Coach develops confident top-performing agents through voice, screen, and chat Simulation Training.
16
Country: Israel | Funding: $6.1M
Voca.ai builds AI-based voice assistants for customer support services. Acquired by Snap
Voca.ai builds AI-based voice assistants for customer support services. Acquired by Snap
17
Country: USA | Funding: $2M
Dasha is a conversational AI as a service platform. It provides developers with tools to create human-like, deeply conversational AI applications. The apps can be used for call center agent replacement, text chat or to add conversational voice interfaces to mobile apps or IOT devices.
Dasha is a conversational AI as a service platform. It provides developers with tools to create human-like, deeply conversational AI applications. The apps can be used for call center agent replacement, text chat or to add conversational voice interfaces to mobile apps or IOT devices.
18
Country: India
GenieTalk as a virtual assistant uses AI to bring conversation commerce with a personalised experience on the app.
GenieTalk as a virtual assistant uses AI to bring conversation commerce with a personalised experience on the app.