Top 18 Startups developing AI for Call Centers

Oct 21, 2024 | By Siddhant Patel

These startups use natural language processing, speech recognition and sentiment analysis to develop intelligent virtual agents, chatbots, and voice assistants that can handle customer inquiries, provide personalized support, and automate routine tasks in call centers.
1
Country: India | Funding: $620.9M
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
2
Country: Germany | Funding: $169M
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
3
Country: USA | Funding: $151M
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
4
Country: UK | Funding: $116M
Poly AI develops a machine learning platform for conversational artificial intelligence.
5
Country: USA | Funding: $113M
Replicant is a contact center automation software that helps companies automate their most common customer service requests. Replicant uses AI to provide agents with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
6
Country: Germany | Funding: $92M
Parloa is a Conversational AI platform for automating omnichannel customer service in phone bots or chatbots.
7
Country: USA | Funding: $74.4M
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
8
Country: USA | Funding: $73.2M
Saas Labs develops AI-based call quality monitoring platform
9
Country: Ukraine | Funding: $60.7M
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need.
10
Country: USA | Funding: $57.6M
Balto is an AI technology for real-time call guidance and coaching for contact center agents.
11
Country: USA | Funding: $51.4M
Infinitus is a startup company that develops voice robotic process automation tools for the health care industry. Infinitus uses “voice RPA” to become the machine-generated voice that makes calls from, say, healthcare providers or pharmacies to insurance companies
12
Country: USA | Funding: $46.5M
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
13
Country: India | Funding: $28.1M
Skit enables enterprises to automate their contact centre operations using Voice AI.
14
Country: USA | Funding: $19.1M
Loris provides a one-click intelligence layer for digital companies providing support for customer service conversations in real-time. At the heart of the software is an AI-based solution delivering de-escalation techniques and language suggest features that guide customer service agents through the most challenging conversations.
15
Country: USA | Funding: $15M
Zenarate AI Coach develops confident top-performing agents through voice, screen, and chat Simulation Training.
16
Country: Israel | Funding: $6.1M
Voca.ai builds AI-based voice assistants for customer support services. Acquired by Snap
17
Country: USA | Funding: $2M
Dasha is a conversational AI as a service platform. It provides developers with tools to create human-like, deeply conversational AI applications. The apps can be used for call center agent replacement, text chat or to add conversational voice interfaces to mobile apps or IOT devices.
Editor: Siddhant Patel
Siddhant Patel is a senior editor for AI-Startups. He is based out of India and has previously worked at publications including Huffington Post and The Next Web. Siddhant has a special interest in artificial intelligence and has spent a decade covering the rapidly-evolving business and technology of the industry. Siddhant graduated from the Indian Institute of Science (Bengaluru). When he’s not writing, Siddhant is also a developer and has a deep historical knowledge of the computer industry for the past 50 years. You can contact Siddhant at sidpatel(at)ai-startups(dot)org