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Top 47 Startups developing AI for Customer service
Feb 24, 2025 | By Siddhant Patel | 30 |
These startups develop AI chatbots and other tools that automatically identify customer issues, process and learn from gathered information, define customer emotions and behavior pattern, determine their frequent decisions and preferences, respond with solutions and suitable products.
1
Country: India | Funding: $620.9M
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
2
Country: Israel | Funding: $583M
Gong.io has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps
Gong.io has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps
3
Country: USA | Funding: $315M
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
4
Country: USA | Funding: $285M
Sierra is an AI startup that tackles essential business challenges by leveraging Enterprise AI solutions.
Sierra is an AI startup that tackles essential business challenges by leveraging Enterprise AI solutions.
5
Country: USA | Funding: $214M
Observe.AI is building a Voice AI platform for call centers. Its first product "Agent Assist" empowers call center agents to do their jobs better. The platform provides the agent with real-time feedback on customer sentiment and guides them on next best action during the customer call. The AI platform listens to the call stream in real time, uses deep learning and natural language processing (NLP) to understand the context and generates suggestions and guidance for the agent.
Observe.AI is building a Voice AI platform for call centers. Its first product "Agent Assist" empowers call center agents to do their jobs better. The platform provides the agent with real-time feedback on customer sentiment and guides them on next best action during the customer call. The AI platform listens to the call stream in real time, uses deep learning and natural language processing (NLP) to understand the context and generates suggestions and guidance for the agent.
6
Country: USA | Funding: $189M
Amelia's Trusted AI platform captures and transforms the rapid innovation of AI ecosystems. Acquired by SoundHound
Amelia's Trusted AI platform captures and transforms the rapid innovation of AI ecosystems. Acquired by SoundHound
7
Country: Germany | Funding: $169M
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
8
Country: USA | Funding: $164.5M
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
9
Country: Denmark | Funding: $157.9M
Dixa is conversational customer engagement software that connects brands with customers through real-time communication
Dixa is conversational customer engagement software that connects brands with customers through real-time communication
10
Country: USA | Funding: $152M
Glia creates digital-first moments for companies to connect with their customers using messaging, video, co-browsing, and AI.
Glia creates digital-first moments for companies to connect with their customers using messaging, video, co-browsing, and AI.
11
Country: USA | Funding: $151M
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
12
Country: USA | Funding: $112.9M
Moogsoft AIOps delivers Artificial Intelligence for the next generation of IT Incident Management. Moogsoft AIOps helps Dev and Ops teams become smarter, faster, and more effective. By using AI to automate mundane operational work we free up human operators to do what they do best — innovate.
Moogsoft AIOps delivers Artificial Intelligence for the next generation of IT Incident Management. Moogsoft AIOps helps Dev and Ops teams become smarter, faster, and more effective. By using AI to automate mundane operational work we free up human operators to do what they do best — innovate.
13
Country: USA | Funding: $101.5M
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
14
Country: USA | Funding: $92M
Forethought builds artificially intelligent agents to supercharge enterprise workflows, starting with Agatha, the AI for Customer Support.
Forethought builds artificially intelligent agents to supercharge enterprise workflows, starting with Agatha, the AI for Customer Support.
15
Country: USA | Funding: $92M
Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
16
Country: USA | Funding: $87.5M
Capacity is an AI-powered helpdesk that automates support for customers and employees.
Capacity is an AI-powered helpdesk that automates support for customers and employees.
17
Country: USA | Funding: $74.4M
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
18
Country: USA | Funding: $66.8M
Directly's AI-driven customer support tool provides customers with optimizing automatic answers via chatbot to answer their user questions personally. This automatizing customer support process reduces the contract server volumes drastically.
Directly's AI-driven customer support tool provides customers with optimizing automatic answers via chatbot to answer their user questions personally. This automatizing customer support process reduces the contract server volumes drastically.
19
Country: Canada | Funding: $67.1M
Wysdom develops full-stack virtual assistant platform. Connect to customers, answer questions, complete purchases, and transact any time with a trusted cognitive enterprise care solution over social, web chat, and IVR.
Wysdom develops full-stack virtual assistant platform. Connect to customers, answer questions, complete purchases, and transact any time with a trusted cognitive enterprise care solution over social, web chat, and IVR.
20
Country: USA | Funding: $61M
Ema develops AI technology to empower enterprise employees by delegating repetitive tasks.
Ema develops AI technology to empower enterprise employees by delegating repetitive tasks.
