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Top 10 Startups developing AI for Customer service
Updated: March 07, 2024 |
AI for support and customer service allows to automatically identify customer issues, process and learn from gathered information, define customer emotions and behavior pattern, determine their frequent decisions and preferences, respond with solutions and suitable products, suggest personalized offers and discounts
1
Country: India | Funding: $620.9M
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
2
Country: Israel | Funding: $583M
Gong.io has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps
Gong.io has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps
3
Country: USA | Funding: $315M
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
4
Country: USA | Funding: $214M
Observe.AI is building a Voice AI platform for call centers. Its first product "Agent Assist" empowers call center agents to do their jobs better. The platform provides the agent with real-time feedback on customer sentiment and guides them on next best action during the customer call. The AI platform listens to the call stream in real time, uses deep learning and natural language processing (NLP) to understand the context and generates suggestions and guidance for the agent.
Observe.AI is building a Voice AI platform for call centers. Its first product "Agent Assist" empowers call center agents to do their jobs better. The platform provides the agent with real-time feedback on customer sentiment and guides them on next best action during the customer call. The AI platform listens to the call stream in real time, uses deep learning and natural language processing (NLP) to understand the context and generates suggestions and guidance for the agent.
5
Country: USA | Funding: $175M
Amelia's Trusted AI platform captures and transforms the rapid innovation of AI ecosystems.
Amelia's Trusted AI platform captures and transforms the rapid innovation of AI ecosystems.
6
Country: USA | Funding: $164.5M
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
7
Country: Denmark | Funding: $157.9M
Dixa is conversational customer engagement software that connects brands with customers through real-time communication
Dixa is conversational customer engagement software that connects brands with customers through real-time communication
8
Country: USA | Funding: $152M
Glia creates digital-first moments for companies to connect with their customers using messaging, video, co-browsing, and AI.
Glia creates digital-first moments for companies to connect with their customers using messaging, video, co-browsing, and AI.
9
Country: USA | Funding: $151M
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
10
Country: USA | Funding: $112.9M
Moogsoft AIOps delivers Artificial Intelligence for the next generation of IT Incident Management. Moogsoft AIOps helps Dev and Ops teams become smarter, faster, and more effective. By using AI to automate mundane operational work we free up human operators to do what they do best — innovate.
Moogsoft AIOps delivers Artificial Intelligence for the next generation of IT Incident Management. Moogsoft AIOps helps Dev and Ops teams become smarter, faster, and more effective. By using AI to automate mundane operational work we free up human operators to do what they do best — innovate.
11
Country: USA | Funding: $92M
Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
12
Country: USA | Funding: $92M
Forethought builds artificially intelligent agents to supercharge enterprise workflows, starting with Agatha, the AI for Customer Support.
Forethought builds artificially intelligent agents to supercharge enterprise workflows, starting with Agatha, the AI for Customer Support.
13
Country: USA | Funding: $72.5M
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
14
Country: Germany | Funding: $69M
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
15
Country: USA | Funding: $66.8M
Directly's AI-driven customer support tool provides customers with optimizing automatic answers via chatbot to answer their user questions personally. This automatizing customer support process reduces the contract server volumes drastically.
Directly's AI-driven customer support tool provides customers with optimizing automatic answers via chatbot to answer their user questions personally. This automatizing customer support process reduces the contract server volumes drastically.
16
Country: Canada | Funding: $67.1M
Wysdom develops full-stack virtual assistant platform. Connect to customers, answer questions, complete purchases, and transact any time with a trusted cognitive enterprise care solution over social, web chat, and IVR.
Wysdom develops full-stack virtual assistant platform. Connect to customers, answer questions, complete purchases, and transact any time with a trusted cognitive enterprise care solution over social, web chat, and IVR.
17
Country: USA | Funding: $61.5M
Capacity is an AI-powered helpdesk that automates support for customers and employees.
Capacity is an AI-powered helpdesk that automates support for customers and employees.
18
Country: USA | Funding: $52M
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
19
Country: USA | Funding: $46.5M
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
20
Country: Sweden | Funding: $39.9M
Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it via an AI-powered chatbot.
Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it via an AI-powered chatbot.
21
Country: USA | Funding: $35M
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
22
Country: Finland | Funding: $27.5M
ultimate.ai is a platform that gives customer service agents the AI tools they need to provide faster, smarter responses.
ultimate.ai is a platform that gives customer service agents the AI tools they need to provide faster, smarter responses.
23
Country: USA | Funding: $27M
The future of AI for employee service: support automation using NLP and machine learning.
The future of AI for employee service: support automation using NLP and machine learning.
24
Country: USA | Funding: $25M
Ema develops AI technology to empower enterprise employees by delegating repetitive tasks.
Ema develops AI technology to empower enterprise employees by delegating repetitive tasks.
25
Country: Denmark | Funding: $21.8M
raffle.ai is creating state of the art AI tools for businesses with the mission to connect employees and customers to company knowledge.
raffle.ai is creating state of the art AI tools for businesses with the mission to connect employees and customers to company knowledge.
26
Country: USA | Funding: $15M
Tenyx is developing the next generation of voice-based intelligent systems based on proprietary neuroscience-inspired AI technology
Tenyx is developing the next generation of voice-based intelligent systems based on proprietary neuroscience-inspired AI technology
27
Country: USA | Funding: $14.2M
Neuron7.ai is a service Intelligence platform that enables companies to deliver crucial service outcomes. Neuron7 uses natural language processing to guide users step by step, analyzing metadata from knowledge bases, product documentation, customer support call logs and transcripts to create a “collective intelligence” that can help diagnose and solve problems.
Neuron7.ai is a service Intelligence platform that enables companies to deliver crucial service outcomes. Neuron7 uses natural language processing to guide users step by step, analyzing metadata from knowledge bases, product documentation, customer support call logs and transcripts to create a “collective intelligence” that can help diagnose and solve problems.
28
Country: Spain | Funding: $12.5M
Lang.ai is the Language Understanding platform, thanks to unsupervised AI for language understanding.
Lang.ai is the Language Understanding platform, thanks to unsupervised AI for language understanding.
29
Country: USA | Funding: $12.9M
AptEdge is an AI-Powered SupportOps platform that automatically surfaces knowledge, tracks trending issues, and automates common tasks that Support Agents face on a daily basis.
AptEdge is an AI-Powered SupportOps platform that automatically surfaces knowledge, tracks trending issues, and automates common tasks that Support Agents face on a daily basis.
30
Country: Germany | Funding: $9.2M
E-bot7 automates customer service through the integration of Artificial Intelligence
E-bot7 automates customer service through the integration of Artificial Intelligence
31
Country: USA | Funding: $7.5M
Autonomous voice agents powered by Real-time Voice AI to enhance customer experience and cut support costs
Autonomous voice agents powered by Real-time Voice AI to enhance customer experience and cut support costs
32
Country: Netherlands | Funding: $7M
AI-powered & gamified Workforce Performance Management (WPM) for the world's largest remote-working population, customer support
AI-powered & gamified Workforce Performance Management (WPM) for the world's largest remote-working population, customer support
34
Country: Switzerland | Funding: $5.8M
Oto helps customer service operations understand voice intonation
Oto helps customer service operations understand voice intonation
35
Country: USA | Funding: $4.7M
Siena AI is the creator of an autonomous chat platform that aims to blend human empathy and intelligent automation.
Siena AI is the creator of an autonomous chat platform that aims to blend human empathy and intelligent automation.
36
Country: Japan | Funding: $3.7M
Studio Ousia develops artificial intelligence question answering system that understands questions and returns answers in seconds allows to automate customer helpdesks and work FAQs.
Studio Ousia develops artificial intelligence question answering system that understands questions and returns answers in seconds allows to automate customer helpdesks and work FAQs.
37
Country: Germany | Funding: €1.5M
VIER offers artificial intelligence solutions that analyzes, routes, and autonomously answers incoming customer communication.
VIER offers artificial intelligence solutions that analyzes, routes, and autonomously answers incoming customer communication.
38
Country: USA | Funding: $1.5M
Eloquent Labs supplies artificial intelligence to augment and replace live chat customer support agents at eCommerce companies.
Eloquent Labs supplies artificial intelligence to augment and replace live chat customer support agents at eCommerce companies.
39
Country: Croatia | Funding: €1.2M
Mindsmiths provides an Autonomous support system to enable all companies to leverage capabilities. It aims to democratize knowledge and make it available to the world through our platform. Our vision is to become the most powerful human-centric AI development platform globally, enabling developers to build autonomous support systems that proactively help people live healthier, happier, and more fulfilling lives.
Mindsmiths provides an Autonomous support system to enable all companies to leverage capabilities. It aims to democratize knowledge and make it available to the world through our platform. Our vision is to become the most powerful human-centric AI development platform globally, enabling developers to build autonomous support systems that proactively help people live healthier, happier, and more fulfilling lives.
40
Country: France | Funding: $100K
Datasphera develops software to help support teams manage customer dissatisfaction in real-time with conversational AI.
Datasphera develops software to help support teams manage customer dissatisfaction in real-time with conversational AI.
41
Country: UK
Just AI has developed its own NLU technology with a focus on Conversational Artificial Intelligence. Having designed a unique full-stack conversational AI portfolio, Just AI is catering to the needs of all kinds of audiences. With years of experience and projects behind the company, Just AI is keen to share our best practices and expertise with a global community.
Just AI has developed its own NLU technology with a focus on Conversational Artificial Intelligence. Having designed a unique full-stack conversational AI portfolio, Just AI is catering to the needs of all kinds of audiences. With years of experience and projects behind the company, Just AI is keen to share our best practices and expertise with a global community.
42
Country: India
Rezo is a conversational automation platform powered by AI. Bridging the gap between customer expectations and experiences by providing instant resolutions.
Rezo is a conversational automation platform powered by AI. Bridging the gap between customer expectations and experiences by providing instant resolutions.
43
Country: India
GenieTalk as a virtual assistant uses AI to bring conversation commerce with a personalised experience on the app.
GenieTalk as a virtual assistant uses AI to bring conversation commerce with a personalised experience on the app.
44
Country: USA
Floatbot is a SaaS-based Conversational AI platform that helps in building no-code unified Chatbots and Voicebots.
Floatbot is a SaaS-based Conversational AI platform that helps in building no-code unified Chatbots and Voicebots.