Top 7 AI-based ITSM startups

Updated: February 07, 2024

AI-based ITSM (IT Service Management) startups leverage artificial intelligence, machine learning, and natural language processing to develop advanced software solutions that automate and optimize IT service management processes, including incident management, problem resolution, change management, and service request fulfillment, enabling organizations to enhance IT service delivery, improve efficiency, and reduce costs through intelligent automation, intelligent routing, and predictive analytics in the ITSM industry.
1
Country: USA | Funding: $340M
Sumo Logic, a log management and analytics service, transforms big data into sources of operations, security, and compliance intelligence. It allows to orchestrate cloud apps with AI.
2
Country: USA | Funding: $178.5M
SignalFx is a cloud monitoring platform for infrastructure, microservices, and applications. Acquired by Splunk
3
Country: USA | Funding: $164.5M
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
4
Country: USA | Funding: $53M
Espressive specializes in providing companies with artificial intelligence support for employees.
5
Country: Romania | Funding: $43.5M
FLOWX.AI wraps and orchestrates legacy systems that enable organizations to construct digital apps for mission-critical flows.
6
Country: Israel | Funding: $16M
Loom Systems delivers solution to predict and prevent IT incidents proactively. Acquired ServiceNow
7
Country: USA | Funding: $15M
Arrikto is democratizing Kubernetes Machine Learning with Kubeflow, simplified data automation, and accelerated collaboration