Top 12 AI-based ITSM startups

Jan 13, 2025 | By Siddhant Patel

These startups use AI to automate and optimize IT service management (ITSM) processes, including incident management, problem resolution, change management and service request fulfillment, enabling organizations to enhance IT service delivery, improve efficiency and reduce costs.
1
Sumo Logic
Country: USA | Funding: $340M
Sumo Logic, a log management and analytics service, transforms big data into sources of operations, security, and compliance intelligence. It allows to orchestrate cloud apps with AI.
2
Aisera
Country: USA | Funding: $164.5M
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
3
Espressive
Country: USA | Funding: $53M
Espressive specializes in providing companies with artificial intelligence support for employees.
4
FlowX.ai
Country: Romania | Funding: $43.5M
FLOWX.AI wraps and orchestrates legacy systems that enable organizations to construct digital apps for mission-critical flows.
5
Rezolve.ai
Country: USA | Funding: $22.5M
Rezolve AI platform implements AI-powered auto resolution skills to deliver a highly autonomous employee servicing experience.
6
Arrikto
Country: USA | Funding: $15M
Arrikto is democratizing Kubernetes Machine Learning with Kubeflow, simplified data automation, and accelerated collaboration
7
Swish.ai
Country: Israel | Funding: $15.4M
Swish.ai is a hyperautomation platform that mines, automates and predicts the routes to the best-matched agent.
8
Atomicwork
Country: USA | Funding: $14M
Atomicwork provides modern service management and conversational ITSM software.
9
SymhponyAI
Country: USA
SymphonyAI is an enterprise AI company focused on delivering AI solutions for vertical sectors
10
HaloITSM
Country: USA
HaloITSM is a cloud based AI-powered platform that specializes in IT service management solutions.
Editor: Siddhant Patel
Siddhant Patel is a senior editor for AI-Startups. He is based out of India and has previously worked at publications including Huffington Post and The Next Web. Siddhant has a special interest in artificial intelligence and has spent a decade covering the rapidly-evolving business and technology of the industry. Siddhant graduated from the Indian Institute of Science (Bengaluru). When he’s not writing, Siddhant is also a developer and has a deep historical knowledge of the computer industry for the past 50 years. You can contact Siddhant at sidpatel(at)ai-startups(dot)org