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3 books on AI for IT Management [PDF]
January 13, 2025 | 26 |
These books are covering various aspects of AI's role in optimizing ITSM operations, automating workflows and enhancing user support.
1. Enterprise Service Management (ESM): The art of ESM in the era of AI, blockchain and metaverse
2022 by Enamul Haque
Enterprise Service Management (ESM): The Art of ESM in the Era of AI, Blockchain and Metaverse is, in essence, the kind of book that promises to make sense of a world that has absolutely no intention of being sensible. Imagine you’re trying to organize a sock drawer, only your socks keep whispering about blockchain and existential crises and the drawer itself has inexplicably joined the metaverse. That’s ESM in a nutshell. With a charming disdain for unnecessary techno-babble, this book unfurls a roadmap for modern enterprises, weaving together AI, DevOps, collaboration tools and a few other buzzwords that seem to have escaped the confines of your average IT manual. You’ll learn how to surf the tsunami of digital disruption, predict the unpredictable and craft an ESM strategy that aligns your corporate objectives with the universe’s inexplicable tendency toward chaos—all while the blockchain and ESG bandwagon rolls steadily into the metaverse horizon. It’s practical, insightful and just a little bit prone to making you question how humanity ever got this far.
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2. ServiceNow for Architects and Project Leaders: A complete guide to driving innovation, creating value, and making an impact with ServiceNow
2022 by Roy Justus, David Zhao
In the vast, bewildering universe of enterprise service management, where value is a slippery thing and innovation occasionally wanders off to take a nap, ServiceNow for Architects and Project Leaders swoops in like a particularly clever starship captain armed with a ServiceNow instance and a cosmic screwdriver. This not-quite-ordinary guide doesn’t just hand you a map to ServiceNow success; it builds you a rocket, points to the stars and cheerfully explains how not to crash into any black holes of inefficiency or gravitational wells of bad decisions. Packed with trade-offs so elegantly balanced they might as well be juggling flaming torches, this book unveils the secret formula to wrangling multi-instance environments, devising scalable processes and creating technical standards so sustainable they could win eco-awards in an intergalactic design competition. Whether you’re out to make an impact or just hoping to avoid being the cause of a service meltdown, it’s all here—best practices, quirky patterns and a sprinkling of practical magic that transforms ServiceNow into your very own Hitchhiker’s Guide to the Enterprise.
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3. AI in Healthcare: How Artificial Intelligence Is Changing IT Operations and Infrastructure Services
2021 by Robert Shimonski
In a universe not entirely unlike our own, where healthcare IT occasionally lurches along like a drunken robot with a bad sense of direction, AI in Healthcare by Robert Shimonski arrives as the improbably brilliant hitchhiker’s guide to artificial intelligence in the medical cosmos. It’s less about explaining how to reboot your hospital’s IT system when it’s feeling temperamental and more about harnessing the dazzling, slightly terrifying potential of AI to ensure said system doesn’t have a nervous breakdown during surgery. With a wink to real-time automation and a nudge to AIOps wizardry, this book demystifies the AI toolkit for managing clinical chaos, operational whatnots and cloud-powered everythingness. Whether you’re a beleaguered IT manager, an over-caffeinated engineer, or just someone wondering how on Earth the future of healthcare technology became so clever, you’ll find Shimonski’s prose as pragmatic as it is unexpectedly reassuring—like discovering the panic button actually works.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
1. Enterprise Service Management (ESM): The art of ESM in the era of AI, blockchain and metaverse
2022 by Enamul Haque
Enterprise Service Management (ESM): The Art of ESM in the Era of AI, Blockchain and Metaverse is, in essence, the kind of book that promises to make sense of a world that has absolutely no intention of being sensible. Imagine you’re trying to organize a sock drawer, only your socks keep whispering about blockchain and existential crises and the drawer itself has inexplicably joined the metaverse. That’s ESM in a nutshell. With a charming disdain for unnecessary techno-babble, this book unfurls a roadmap for modern enterprises, weaving together AI, DevOps, collaboration tools and a few other buzzwords that seem to have escaped the confines of your average IT manual. You’ll learn how to surf the tsunami of digital disruption, predict the unpredictable and craft an ESM strategy that aligns your corporate objectives with the universe’s inexplicable tendency toward chaos—all while the blockchain and ESG bandwagon rolls steadily into the metaverse horizon. It’s practical, insightful and just a little bit prone to making you question how humanity ever got this far.
Download PDF
2. ServiceNow for Architects and Project Leaders: A complete guide to driving innovation, creating value, and making an impact with ServiceNow
2022 by Roy Justus, David Zhao
In the vast, bewildering universe of enterprise service management, where value is a slippery thing and innovation occasionally wanders off to take a nap, ServiceNow for Architects and Project Leaders swoops in like a particularly clever starship captain armed with a ServiceNow instance and a cosmic screwdriver. This not-quite-ordinary guide doesn’t just hand you a map to ServiceNow success; it builds you a rocket, points to the stars and cheerfully explains how not to crash into any black holes of inefficiency or gravitational wells of bad decisions. Packed with trade-offs so elegantly balanced they might as well be juggling flaming torches, this book unveils the secret formula to wrangling multi-instance environments, devising scalable processes and creating technical standards so sustainable they could win eco-awards in an intergalactic design competition. Whether you’re out to make an impact or just hoping to avoid being the cause of a service meltdown, it’s all here—best practices, quirky patterns and a sprinkling of practical magic that transforms ServiceNow into your very own Hitchhiker’s Guide to the Enterprise.
Download PDF
3. AI in Healthcare: How Artificial Intelligence Is Changing IT Operations and Infrastructure Services
2021 by Robert Shimonski
In a universe not entirely unlike our own, where healthcare IT occasionally lurches along like a drunken robot with a bad sense of direction, AI in Healthcare by Robert Shimonski arrives as the improbably brilliant hitchhiker’s guide to artificial intelligence in the medical cosmos. It’s less about explaining how to reboot your hospital’s IT system when it’s feeling temperamental and more about harnessing the dazzling, slightly terrifying potential of AI to ensure said system doesn’t have a nervous breakdown during surgery. With a wink to real-time automation and a nudge to AIOps wizardry, this book demystifies the AI toolkit for managing clinical chaos, operational whatnots and cloud-powered everythingness. Whether you’re a beleaguered IT manager, an over-caffeinated engineer, or just someone wondering how on Earth the future of healthcare technology became so clever, you’ll find Shimonski’s prose as pragmatic as it is unexpectedly reassuring—like discovering the panic button actually works.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
